❓ Frequently Asked Questions
1. Are you a trading company or a manufacturer?
We are a factory specializing in micro DC motors and DC gear motors for more than 14 years.
2. What are the payment terms for new customers?
We can arrange Assurance Orders online, which allow for payment via Credit Card (MasterCard, Visa), PayPal, or TT (Telegraphic Transfer).
3. Can you customize a motor if I can't find a suitable one on the website?
Yes, we can customize motor parameters and transmission dimensions according to our customers' specific requirements.
4. Do you have certificates for your motors?
Yes, we hold CE, FCC, ISO, and other relevant certificates. We can also apply for additional certifications if required.
5. How do you handle Quality Control?
We have professional inspection staff at every stage of the production line. Finished products undergo rigorous testing using Hardness Testers, 2.5D Image Testers, Salt Spray Chambers, Life Testers, Temperature Test Machines, and Noise Testers.
6. What is the typical lead time for customized orders?
Lead times vary based on customization complexity, but we aim for efficiency while ensuring all quality control tests are completed.